Heathrow Airport technical outage causing panic among passengers #Heathrow #Airport #TechnicalOutage #Plane #London #UK
As Storm Dennis ploughs on, Heathrow Airport is experiencing problems of its own.
There are currently technical issues at the airport which are causing a lot of confusion.
Departure boards and check in systems at the airport have been impacted, rather than the flights.
It’s meant the airport has had to put a manual contingency plan in place for the time being.
Heathrow have also advised MyLondon that they have deployed additional extra staff and are making additional PA announcements to help direct passengers if they can’t find the information they need on the electronic boards.
A spokesperson from Heathrow said: “We are continuing to experience technical issues which we are currently being resolved.
“We have additional passenger ambassadors being deployed across our terminals to help direct our customers to their gates for departure.
“We apologise for the disruption this is causing our passengers.”
The problems come as this weekend’s terrible weather, caused by Storm Dennis, has led to flights being delayed and cancelled around the UK.
With winds forecast to reach up to 50mph, it’s not safe for many flights to go ahead.
Yet what people are annoyed about is the lack of information they feel Heathrow have provided them with.
One person tweeted: “Heathrow handling agents are a joke. I understand computer/tech/weather problems are beyond control but what is in control is keeping passengers updated.”
“There has been zero info on a delay. Just told to wait at gate. Stop treating us like idiots! We’re already over 1hr late.”
“At Heathrow travelling to Istanbul would a magic carpet be quicker, or do I have to rub a lamp and ask a genie for three wishes,” someone else wrote.
Courtesy of mylondon.news
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