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Heathrow Airport technical outage causing panic among passengers #Heathrow #Airport #TechnicalOutage #Plane #London #UK

Heathrow Airport

As Storm Dennis ploughs on, Heathrow Airport is experiencing problems of its own.

There are currently technical issues at the airport which are causing a lot of confusion.

Departure boards and check in systems at the airport have been impacted, rather than the flights.

It’s meant the airport has had to put a manual contingency plan in place for the time being.

Heathrow have also advised MyLondon that they have deployed additional extra staff and are making additional PA announcements to help direct passengers if they can’t find the information they need on the electronic boards.

A spokesperson from Heathrow said: “We are continuing to experience technical issues which we are currently being resolved.

“We have additional passenger ambassadors being deployed across our terminals to help direct our customers to their gates for departure.

“We apologise for the disruption this is causing our passengers.”

The problems come as this weekend’s terrible weather, caused by Storm Dennis, has led to flights being delayed and cancelled around the UK.

With winds forecast to reach up to 50mph, it’s not safe for many flights to go ahead.

Yet what people are annoyed about is the lack of information they feel Heathrow have provided them with.

One person tweeted: “Heathrow handling agents are a joke. I understand computer/tech/weather problems are beyond control but what is in control is keeping passengers updated.”

“There has been zero info on a delay. Just told to wait at gate. Stop treating us like idiots! We’re already over 1hr late.”

“At Heathrow travelling to Istanbul would a magic carpet be quicker, or do I have to rub a lamp and ask a genie for three wishes,” someone else wrote.

Courtesy of mylondon.news

https://tinyurl.com/t6wufbj

#Gatwick #Airport #Flights #Suspended After #SystemsIssue #CyberAttack?

A British Airways plane lands at Gatwick airport which had been closed after drones were spotted over the airfield Wednesday night and throughout Thursday.

Gatwick Airport says flights have been suspended due to an “air traffic control system issue” in the control tower.

Outbound and inbound flights will be delayed until at least 9pm, according to the Eurocontrol Netowrk Operations Portal.

A statement from Gatwick says: “Due to an air traffic control systems issue in Gatwick’s control tower, flights are currently suspended. We are working with ANS, our air traffic control provider, to rectify this issue as quickly as possible.

“We apologise and passengers should check with their airline directly or on our website flights page for the latest information on their flight.”

Due to an air traffic control systems issue in Gatwick’s control tower, flights are currently suspended. We are working with ANS, our air traffic control provider, to rectify this issue as quickly as possible.

— Gatwick Airport LGW (@Gatwick_Airport) July 10, 2019

UPDATE: 10 July 18.10: Due to an air traffic control systems issue in Gatwick’s control tower, flights remain suspended. We are working with ANS, our provider, to rectify this issue as quickly as possible. We apologise and advise passengers to check flight info with your airline.

— Gatwick Airport LGW (@Gatwick_Airport) July 10, 2019

The issue began at 5.08pm on Wednesday afternoon.

The airport say there is already a divert plan in place, and inbound flights are being sent to other airports.

Gatwick, in West Sussex, is Britain’s second busiest airport, behind Heathrow.

Courtesy of Sky News

https://tinyurl.com/y25jxow7