Virgin Media customers were left without access to TV services, after the firm suffered a nationwide outage.
The issue which began around 1030 GMT prompted thousands of viewers to report problems
The firm told customers its engineers were working to fix the problem, which hit cities across the country, including London, Birmingham and Manchester.
In a recent update the company said it had restored some channels.
The firm said the issue had been caused by “a major power outage”.
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The website Downdetector which tracks outages received more than 18,000 reports of problems at one point.
Many users tweeted their annoyance at the loss of service, and the way in which Virgin Media communicated: “Can you update please? No TV. Your status page down. No info on phone lines”, wrote one customer.
The company said it had identified the fault and its engineers were working flat-out to fix the issue.
At 13:45 the company wrote: “We have now restored several channels with customers able to watch BBC One, BBC Two, ITV, ITV+1 and Channel 4. TV360 customers are also able to access apps on their box”, the firm wrote.
“We’re working to restore all channels as quickly as possible and continue to work towards having this resolved this afternoon.”
But the partial return did not please everyone: “Channels 1 to 4 are working, but the problem is it’s not the year 1985 and we pay for hundreds of channels”, one customer tweeted.
And some users complained that the channels had appeared then disappeared.
The cause was revealed in a further update from the company at 15:30, “We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.”
“We recognise this is frustrating for customers and apologise again for the inconvenience caused”.
Courtesy of BBC News
Virgin Media customers across the UK are facing connectivity problems this morning after being hit with an unexpected outage
Reports have accumulated on DownDetector, a website that records outages, as well as on Twitter.
Problems seemingly started to appear for frustrated Virgin Media customers from around 9am and are ongoing in parts of the country.
‘Fibre broadband currently up and down like a fiddler’s elbow Chislehurst,’ one user posted on DownDetector.
Another simply wrote: ‘Liverpool. No internet connection Fibre broadband.’
Virgin Media itself hasn’t issued any form of official notice about the problem but its social media team has been responding to customers on Twitter.
It’s unclear which areas were affected or exactly how many customers are unable to get online.
Virgin Media recently merged with O2 and has rolled out gigabit broadband to over 10 million homes around the UK.
If you’re suffering problems yourself then you may get an answer from the company that way or you can call the service line on 0345 454 1111.
Let us know if you’re a Virgin Media customer experiencing issues in the comments box below.
Courtesy of metro.co.uk